An Introduction to the Sociology of Work and Occupations 2nd Edition Test Bank
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Chapter 4—Bureaucratic Organization
Test Bank
Multiple Choice Questions
1.
Bureaucracies were an
essential feature of preindustrial empires such as:
1. Rome
2. Greece
3. England
4. France
2.
Weber thought that
_________ was crucial to the design and operation of modern organizations.
1. Logic
2. Empiricism
3. Rationality
4. All of the above
3.
One characteristic of
bureaucratic organizations is their:
1. Egalitarian structure
2. Decision making based on individual judgment
3. Extensive use of and reliance on written
records
4. A and C
4.
The public education
system should _________________ bureaucratic procedures only when applicable.
1. Preserve
2. Use
3. Manipulate
4. Disregard
5.
___________ should be
irrelevant when it comes to filling positions in a bureaucracy.
1. Acquired skills
2. Personality traits
3. Social skills
4. Ascribed characteristics
6.
Bureaucratic work
procedures work best when goals are ____________.
1. Indefinite
2. Explicit
3. Open-ended
4. Unlimited
7.
Division of labor
within an organization can
1. Lower labor costs
2. Make workers easier to control
3. Increase specialization
4. All of the above
5. A and C only
8.
One key feature of
McDonald’s operations that Ritzer described was:
1. Conventionality
2. Wastefulness
3. Predictability
4. Instability
9.
Weber described a
negative effect of rationality using the term:
1. Disenchantment
2. Disillusionment
3. Dissatisfaction
4. Discontentment
10.
Which of the following
is an example of a Matrix organization?
1. Wikipedia
2. McDonald’s
3. Chrysler’s “platform teams”
4. None of the above
11.
Which of the following
is a drawback of computerized systems in retail trade?
1. Computers cannot discuss or negotiate
purchasing prices.
2. Computers cannot give advice when customers
need it.
3. Computers cannot communicate knowledge about
products or services, therefore failing to gain the customer’s trust.
4. All of the above
True / False Questions
12.
Weber referred to
bureaucracy as an “ideal type” because it is perfect in its structure and
operation
1. True
2. False
13.
In addition to
maintaining order and collecting taxes, preindustrial bureaucracies
occasionally involved themselves in economic activities.
1. True
2. False
14.
A hierarchical
structure of authority is an important feature of most bureaucratic
organizations.
1. True
2. False
15.
Formal rationality
refers to the achievement of goals that are in accordance with society’s
ethical values.
1. True
2. False
16.
Effective bureaucratic
organization has little need for evaluation.
17.
True
18.
False
19.
The line of authority
in matrix organizations has both vertical and horizontal dimensions.
1. True
2. False
20.
One important example
of a matrix organization is the use of “quality teams”
1. True
2. False
21.
Computers reduce the
need for high-level work activities.
1. True
2. False
22.
Members of an
adhocracy are in a perpetual learning mode.
1. True
2. False
23.
All kinds of work
could benefit from the adoption of bureaucratic modes of organization.
24.
True
25.
False
Essay Questions
22.
How did Weber link the
idea of rationality to the ideal bureaucratic organization?
23.
What is the difference
between “formal” and “substantive” rationality?
24.
Why is impersonality
an important feature of bureaucratic organization?
25.
List and describe two
strengths and two weaknesses of bureaucracies.
26.
How may “de-skilling”
of the worker work to the advantage of management
27.
In what ways does
“Mcdonaldization” resemble the precepts of Scientific Management?
28.
Describe two
alternatives to bureaucracy and note where they might be used..
Answer Key
1.
A
2.
D
3.
C
4.
B
5.
D
6.
B
7.
D
8.
C
9.
A
10.
C
11.
D
12.
B
13.
A
14.
A
15.
B
16.
B
17.
A
18.
B
19.
B
20.
A
21.
B
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